Here you will find some frequently asked questions by customers. If your question is not listed below, please contact me for more information.
How do I take care of latex pieces?
How do I know what size to order?
How do I know my measurements?
Can I order a one of kind piece from Odd Territory?
How do I get in to my latex pieces?
The latex pieces are prepared with talcum powder (100% talc, not baby powder) before shipping. Talc will help you ‘slide’ into the latex. You can also wash you item first and use a silicone based lubricant on the inside of your item or wash your item with a shine agent (like Vivishine). Be patient. This will just take a little practise.
Is it possible to get an item in a different colour?
Do you make menswear as well?
It might not be displayed a lot on the website or in my Etsy store, but I definitely do make menswear. Interested in shirts, jackets, pants, underwear or something completely different? Contact me for more information.
Is it possible to collaborate with Odd Territory?
Do you deliver worldwide?
How is the latex being shipped?
Your latex items will be shipped with tracking information (you will receive this via e-mail) in a neutral box or envelope, depending on size and destination. The items are powdered with talcum powder. Do you want your item to shine when you wear it? I recommend washing your item and treating it with a shine agent (like silicone based lubricant or Vivishine).
I am not responsible for orders that are lost during shipping and I do not replace / reimburse them. If you have provided an incorrect address at the time of ordering, I am not responsible for tracing the package and you will not be compensated for loss or delivery at an incorrect address.
How long does it take before I receive my order?
Most items from Odd Territory are carefully made-to-order, so please allow up to 4 weeks for despatch. I always try to have it done sooner.
For items that were already made, like sample sales, please allow up to 3 days for despatch.
If there is a delay you will be informed as soon as possible.
Shipping time varies from 2 days (in The Netherlands) up to 2-3 weeks (outside of Europe). I can not be held responsible for any delays caused by customs.
Do you accept returns?
As most pieces are made-to-order and because latex is an hygiene product, unfortunately I do not offer returns or refunds. So please get in touch if you have any questions (before ordering) or if you are unsatisfied. I will try to help you with your purchase wherever I can. More information about latex sizing you can find here. More information about delivery and returns you find here.
What payment methods do you accept?
Since I have my shop on Etsy, the following Etsy Payments options are offered:
- Credit cards
- Debit/bank cards
- Etsy Gift Cards and Etsy Credits
- iDEAL (the Netherlands only)
- Sofort (Austria and Germany)
- Apple Pay
- Android Pay
Orders and payments through Etsy are preferred, but feel free to contact me if that doesn’t work for you. I’ll happily set up an order through e-mail and Paypal.