FAQ

[vc_row row_content_width=”grid”][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_column_text]

Here you will find some frequently asked questions by customers. If your question is not listed below, please contact me for more information.

[/vc_column_text][vc_empty_space height=”27px”][edge_accordion][edge_accordion_tab title=”How do I take care of latex pieces?”][vc_column_text]It is a bit different from your regular clothes, but it is not difficult. Please check the Latex Care page for more information. If you have any specific questions, please get in touch.[/vc_column_text][/edge_accordion_tab][edge_accordion_tab title=”How do I know what size to order?”][vc_column_text]You can find the Measurements page under ‘Information’. The information there should guide you to your right size. Please feel free to contact me if you would like further assistance on what size to order.[/vc_column_text][/edge_accordion_tab][edge_accordion_tab title=”How do I know my measurements?”][vc_column_text]Taking measurements for latex is a bit different from taking measurements for ‘standard’ outfits. Read all about it here.[/vc_column_text][/edge_accordion_tab][edge_accordion_tab title=”Can I order a one of kind piece from Odd Territory?”][vc_column_text]I love making one of kind, unique pieces. Send me a detailed description (preferably with pictures) about what you would like and I will let you know what all the possibilities are.[/vc_column_text][/edge_accordion_tab][edge_accordion_tab title=”How do I get in to my latex pieces?”][vc_column_text]The latex pieces are prepared with talcum powder (100% talc, not baby powder) before shipping. Talc will help you ‘slide’ into the latex. You can also wash you item first and use a silicone based lubricant on the inside of your item or wash your item with a shine agent (like Vivishine). Be patient. This will just take a little practise.[/vc_column_text][/edge_accordion_tab][edge_accordion_tab title=”Is it possible to get an item in a different colour?”][vc_column_text]Yes, that is possible. Feel free to contact me about available colours. It is also possible to change the length of an item or make other adjustments. Let me know what your preferences are.[/vc_column_text][/edge_accordion_tab][edge_accordion_tab title=”Do you make menswear as well?”][vc_column_text]It might not be displayed a lot on the website or in my Etsy store, but I definitely do make menswear. Interested in shirts, jackets, pants, underwear or something completely different? Contact me for more information.[/vc_column_text][/edge_accordion_tab][edge_accordion_tab title=”Is it possible to collaborate with Odd Territory?”][vc_column_text]It is definitely possible for photographers, models, stylists, muah’s and other creatives to collaborate. For more information about a collaboration visit the Collaborations page under ‘Information’.[/vc_column_text][/edge_accordion_tab][edge_accordion_tab title=”Do you deliver worldwide?”][vc_column_text]Yes, I deliver anywhere in the world. More information about delivery, you’ll find here.[/vc_column_text][/edge_accordion_tab][edge_accordion_tab title=”How is the latex being shipped?”][vc_column_text]Your latex items will be shipped with tracking information (you will receive this via e-mail) in a neutral box or envelope, depending on size and destination. The items are powdered with talcum powder. Do you want your item to shine when you wear it? I recommend washing your item and treating it with a shine agent (like silicone based lubricant or Vivishine).

I am not responsible for orders that are lost during shipping and I do not replace / reimburse them. If you have provided an incorrect address at the time of ordering, I am not responsible for tracing the package and you will not be compensated for loss or delivery at an incorrect address.[/vc_column_text][/edge_accordion_tab][edge_accordion_tab title=”How long does it take before I receive my order?”][vc_column_text]Most items from Odd Territory are carefully made-to-order, so please allow up to 4 weeks for despatch. I always try to have it done sooner.
For items that were already made, like sample sales, please allow up to 3 days for despatch.
If there is a delay you will be informed as soon as possible.

Shipping time varies from 2 days (in The Netherlands) up to 2-3 weeks (outside of Europe). I can not be held responsible for any delays caused by customs.[/vc_column_text][/edge_accordion_tab][edge_accordion_tab title=”Do you accept returns?”][vc_column_text]As most pieces are made-to-order and because latex is an hygiene product, unfortunately I do not offer returns or refunds. So please get in touch if you have any questions (before ordering) or if you are unsatisfied. I will try to help you with your purchase wherever I can. More information about latex sizing you can find here. More information about delivery and returns you find here.[/vc_column_text][/edge_accordion_tab][edge_accordion_tab title=”What payment methods do you accept?”][vc_column_text]Since I have my shop on Etsy, the following Etsy Payments options are offered:

  • Credit cards
  • Debit/bank cards
  • Etsy Gift Cards and Etsy Credits
  • PayPal
  • iDEAL (the Netherlands only)
  • Sofort (Austria and Germany)
  • Apple Pay
  • Android Pay

Orders and payments through Etsy are preferred, but feel free to contact me if that doesn’t work for you. I’ll happily set up an order through e-mail and Paypal.[/vc_column_text][/edge_accordion_tab][/edge_accordion][vc_empty_space height=”27px”][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row]

Share This